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Cloddy
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Why is 'Star Wars: The Force Awakens' not available in HD?

Just that this film had arrived on the system. It had but only in SD. Like so many other Sky Movies films, it isn't available in HD. There seems no pattern to this as a box set of films, such as Star Trek and Star Wars, will have some in SD and others in HD. What is the reason behind this?

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Forum Team
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Re: Why is 'Star Wars: The Force Awakens' not available in HD?

Hi Cloddy, 

 

Thanks for your posts and apologies to hear that you are having an issue watching Star Wars in HD. Checking things, we're aware this is a fault and it's been raised under reference F004714969. 

 

Currently the estimate fix time is Friday 2nd September at 9am.

 

Check back in with us after then and we can give you an update. 

 

Apologies for any inconvenience. 

 

Thanks,

Kath_F
Forum Team

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badgerdeluxe
On our wavelength
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Re: Why is 'Star Wars: The Force Awakens' not available in HD?

Just switched to Virgin again, I'm finding this problem. Why still only SD? Tried to watch this film and only available in SD, then tried to watch Platoon (which is in HD) but get a 'On demand temporarily unavailable' error everytime.

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BinghamBloke
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Re: Why is 'Star Wars: The Force Awakens' not available in HD?

This lack of HD Sky Cinema is just ridiculous.
More than 2 weeks after the proposed fix date and it is still not there?

The only use I had for on demand or certainly my biggest use was to watch HD Sky Cinema films on demand when I had the suitable time available. Now I browse through and can not find any HD films.
Harder to find any since the HD category has been removed from the software.
Any chance of a proper answer on if this will ever return to how it was or if not then tell is not as I have been told it would be a temporary change but 7 months is taking the mick out of temporary.
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Cloddy
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Re: Why is 'Star Wars: The Force Awakens' not available in HD?

2nd September been and gone (17 days ago) and still nothing done. Why am I not surprised? Because it's par for the course for VM.
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