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dfletch
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Why does virgin on demand rarely work ?

Always get the On Demand is Unavailable message ! Says temporarily unavailable - e.g. Daytime and Evening when you want to use it ! Try again in a few minutes... tried 5 mins, 10 mins, 30 mins....same insulting message.  Amazingly all online tests clear and virgin report no known issues in my area but still doesn't want to work !

So frustrating as have checked all connections etc.. 

any suggestions welcome

 

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Superuser
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Re: Why does virgin on demand rarely work ?

Is this for box set content, or broadcast content which hasn't been recorded?

TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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Superuser
Superuser
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Re: Why does virgin on demand rarely work ?

Suggest you call it in as a fault. Don't see such issues here other than an occasional glitch.
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Graham
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Forum Team
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Re: Why does virgin on demand rarely work ?

Hi dfletch

 

Welcome to the Community, I'm really sorry to hear about the problems you've been experiencing with your On Demand service recently.

 

I've been able to locate your account to run some tests on the set top box from our end for you, we're detecting some errors and I'd like to arrange for a member of the team to take a closer look at this, if you're available.

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Talk soon

Craig


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