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Bren123
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Why does my Virgin box keep freezing when using BBC iplayer?

I am experiencing quite a few problems when watching bbc iplayer on my Vivo box. Constantly freezing or failing to load programs.

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Re: Why does my Virgin box keep freezing when using BBC iplayer?

Hi Bren123,

A warm welcome to our community Smiley Happy

I'm sorry to hear you're having trouble using the BBC iPlayer on the TiVo® right now.  I'll be happy to help check this out for you.

I have taken a look and there is a network issues present affecting the apps via TiVo®.  This is due to high demand affecting the network your TiVo® is connected to.  This has already been escalated to our network engineers to work on.  

We're expecting an update by the 4th May 16, if the issue hasn't improved by then, please don't hesitate to get back in touch and request more information.  The reference number for this is F004024308.

I'm sorry for the inconvenience caused.

Collette Smiley Happy


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Bren123
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Re: Why does my Virgin box keep freezing when using BBC iplayer?

Thanks for your reply Collette however I really am getting fed up with Virginmedia, I have contacted Virgin several times regarding TiVo boxes and fluctuating broadband speeds and keep getting the same responses. Over demand, fault in area, etc.
I am paying £80 per month and not getting value for money
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