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hallster11
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Message 1 of 27
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Where have my recordings gone?

Hi

Not sure whats happened today but this morning my TIVO box was 73% full which is not unusual. I've just gone on it to watch something I recorded a couple of weeks ago and it's now down at 36% full and every programme recorded from before 8th Nov has gone. They are not even in the recently deleted folder and even the suggestion folder is at 0! What has happened? I'm guessing there is no way of me getting the programmes back now which I am gutted at as ive been away on my hols and loads of my series links will now have one of the episodes missing!

Gutted.

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Olly
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Message 2 of 27
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Re: Where have my recordings gone?

oh dear that is awful, I feel for you Smiley Sad

 

Have you just had the update to the new Plum?  A few people lost their recordings with that but some got them back after a reboot.

 

There are others that have just lost recordings overnight and there is a different thread for that somewhere. .Not sure if it has been resolved yet.

 

Edit: Here's the link to that thread http://community.virginmedia.com/t5/TiVo/Tivo-has-just-delete-40-of-my-recordings/m-p/2418177#M99639

 

Good luck, hope you get them back

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Forum Team
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Message 3 of 27
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Re: Where have my recordings gone?

Hi hallster11, 

 

Thanks for your post. 

 

As mentioned we are aware of a fault where the recordings are disappearing after the update however a reboot of the box brings them back.

 

Are you still without your recordings?

 

Let us know as if so it's a sign there maybe a problem with your hard drive Smiley Happy

 

Thanks, 

Kath_F
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hallster11
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Message 4 of 27
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Re: Where have my recordings gone?

Hi Kath

 

Thanks for your response.

 

We tried a full reboot by switching it off at the plug but the programmes did not re-appear unfortunately.

 

 

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Message 5 of 27
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Re: Where have my recordings gone?

Hi hallster11, 

 

Thanks for coming back to me on this. 

 

I'm sorry to hear that the reboot didn't bring your programmes back. 

 

Can you remember when the last time you rebooted your box was? 

 

Let me know. 

Kath_F
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Moodycat
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Message 6 of 27
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Re: Where have my recordings gone?

Hi
I've had the exact same thing happen to me yesterday. All of my recorded stuff has disappeared from before Dec 4th. Have rebooted to no avail.
Seriously peeved.
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Message 7 of 27
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Re: Where have my recordings gone?

Hi Moodycat,

 

I'm sorry to hear that your recordings have disappeared.  I know this can be a real pain when this happens.

 

How full was your TiVo® box?  and how much did it drop down to?  

 

It's worth checking the default settings for recordings.  There's an option that may be set to 'Keep Until Space Needed'  If this option is set, it may possibly explain the sudden loss of recordings.  If you want to check you can do so by following these steps:

 

HOME > HELP & SETTINGS > RECORDINGS > RECORDING DEFAULT OPTIONS

 

If this is not the case, let me know how you get on.  We're here to help if you need us. 

 

Keep in touch. Smiley Happy


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kymk
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Message 8 of 27
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Re: Where have my recordings gone?

My box has also deleted recordings, it has deleted recently recorded shows, the box was nowhere near full, has kuid set up and my recently deleted was empty, have rebooted my box and still missing, not impressed at all
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Flip1
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Message 9 of 27
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Re: Where have my recordings gone?

This has happened to me overnight. I have dropped from 50 something % down to 39%.
One of the shows that has gone is my 2 year olds favorite programme,
He is inconsolable, I am angry and have just had to order to the DVD. Hope I can fob him off until it arrives.
A reboot has not helped.

Anybody able to help?!
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Message 10 of 27
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Re: Where have my recordings gone?

Hi kymk,

 

Thanks for coming by.  I'm sorry for the inconvenience caused with the loss of recordings.

 

Can you please tell me the % of hard drive space used and how much it changed to after the recordings were lost please?

 

I am gathering some details for a team who are looking into this at present.  If you can reply with the requested information, that would be great.

 

I look forward to hearing from you. Smiley Happy


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