hi. I rang 150 on Saturday to complain about picture break up & a replacement remote. They said the signal was weak. They will monitor for 24 hrs & dispatch engineer. The remote will be 3 working days. Nothin has happened! Can you help please?
Welcome to the Community, I'm massively sorry to learn about the problems you've been experiencing with your TV service lately.
I've been able to locate your account and take a closer look at this for you, we're detecting some problems with the set top box and I'd like to arrange for an engineer to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, you can view the message by clicking the blue envelope on the top right of this page.