I received a TiVo box to replace my old V+ box. I am assumings the old V+ box is obsolete and can be recycled, however as Virgin Media are actually the owners of the equipment, should they not be collecting it and recycling their own goods under the 2003 Waste Electrical and Electronic Equipment (WEEE) Directive?
So I'm still unclear what happens. Do you come to my address to collect your property or do you want me to do all the hard work for you, package it up and send it back via post office? I might as well drop it off outside your officers, no?
We send pre-paid packaging to your property and you then drop this to us at the nearest Collect Plus outlet. The offices have no capacity for collecting equipment as all equipment returns need to be scanned in in the warehouses.
Given that your equipment does not need to be collected by us, as this is a decommissioned box, if you did feel that recycling it was a preferred option, the choice is yours as to whether you return this to us or not. If you do decide to return this, please let me know as I would need to request a package exception for you. Our system will not order this automatically as this type of box is no longer being supplied to our customers, which is why we have swapped them out for TiVo® boxes for existing customers.
I have just received a large plastic envelope through the post with instructions on how to disconnect the old V+ box and a warning that if I don't return it, I will be liable for a £150 charge. A week or so ago, I received a text message after me to confirm if I still wanted to receive the return pack. As I decided to recycle it myself, as per your earlier suggestion, I responded accordingly.
Please confirm I will not be charged £150 for the box that I have not returned to you.