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Morningbard
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W02 error

I just had a tivo box replaced and all was working well when the engineer left last night. Went to watch some On Demand later and it told me network cable unplugged. The same happens with Catch Up. I reported it last night and an engineer is due on Monday. However this morning I went to watch some TV and noticed I have over 20 channels with the W02 error and at least 4 with pictures breaking up. Is there anything I can do to resolve this myself. I do have a computer background so techy side does not bother me.

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wing
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Message 2 of 6
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Re: W02 error

I currently have W02 error on Channel 148, 609 and 621 despite rebooting the Tivo. YouTube is also not available - it was the same last week but tech support in Scotland managed to get it back for me remotely. VM has arranged for me an engineer visit on Monday.

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wing
On our wavelength
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Re: W02 error

Another thing, the right green light is flashing. What does that mean ?
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Morningbard
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Message 4 of 6
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Re: W02 error

I  know that means there is not network connection i've got the same thing

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Moderator
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Re: W02 error

Hi there Morningbard and Wing.

I'm really sorry to hear that you've both been experiencing this W02 error code on your TiVo® boxes, and I'd really like to help you out. 

 

Wing - I've run some checks on your set up, and can see that the signal levels are quite low, so for this I'd need to arrange for a technician to call out and investigate further for you. Even if you are no longer getting this error message, I think it's best to get someone out to check things over as it could well come back. I've sent you a private message in order to get things moving with this. Please take a look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my post.

 

Morningbard - May I take this opportunity to welcome you to the forums. I've also run some testing on your connection, and can see no reason for you to be experiencing this fault. If you are still experiencing the error code, could you please let me know. 

Many thanks to you both, and apologies once more for any inconvenience caused. 

Huw


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Morningbard
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Re: W02 error

Hi Huw thanks for that the problem has now been resolved the connection in the green box was not good so not allowing the boxes to update, my broadband has improved as well now.

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