I'm hoping that this gets a response from a member of staff who can tell me what is going on with this. I have already had an engineer out and been informed that this is a network problem but he was very vague about the likely timeframe for resolving it. A couple of weeks later, it is still not fixed so I called again. Quite frankly, it felt like the first call had not even happened, as we went through a similar routine and another engineer was booked. My references to the previous contact and visit were barely acknowledged. I've found Virgin to be pretty good in the past but this has soured my opinion of their customer service significantly.
Anyone else had any similar experiences with this and expected resolution times?