Thank you for coming back in and posting your message, I'm so very sorry to read abouth the issues on the TiVo. I have been trying to access your details but have been unable to. If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope
Thank you for your details, they are really helpful and I have been able to test the account.
I have tested all boxes and services in the home and to be completely honest there isn't much going on in terms of locating a fault. I would mention that the services are running in ahealthy manner and I hope that this is a thing of the past.
Can you please let me know when this happens again and thank you.