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shaunlinegar
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W02 Error on Sky Sports 2

Hi there,

 

I get an error code W02 when watching Sky Sports 2 HD - which means I can't watch The Ashes!  All other channels appear to be fine.  Please can anyone advise?

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Re: W02 Error on Sky Sports 2

Hi shaunlinegar,

 

Welcome to the forums Smiley Happy  

 

I'm sorry to hear that you're getting this error when viewing the Sky Sports channel.  I'll take a look and help get this sorted for you.

 

I have carried out some checks with your box remotely, all looks great signal wise from here.  How are things looking today?

 

If you're still experiencing this error, let me know and I'll be happy to help further. 


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shaunlinegar
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Re: W02 Error on Sky Sports 2

Hi Collette,

 

Unfortunately Sky Sports 2 HD still doesn't work - all other channels appear to be OK.

 

 

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Re: W02 Error on Sky Sports 2

Thanks for your reply shaunlinegar,

 

In order to try and fix this I have sent an update along the line which should help clear this error.  Can you please power off/on the box to do a complete refresh?

 

Once the reboot is done, see if you can view the channel and let me know how you get on. 

 

I'm here to help if you need me. Smiley Happy


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shaunlinegar
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Re: W02 Error on Sky Sports 2

Hi there, thanks for the update.  I tried resetting the box, but Sky Sports 2 HD still doesn't work, unfortunately.

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Re: W02 Error on Sky Sports 2

Hi shaunlinegar,

 

Thanks for keeping us updated. I'm disappointed to hear the refresh signal has not made any difference. It's designed to update the smart card with the channel information.

 

The next step would be to get an engineer to visit the property to find out why you're not receiving Sky Sports 2 HD. I'll now send you a private message to discuss further. To view this click on the red envelope on the top left.

 

I hope to hear from you soon so you can get back to watching the Cricket.

 

Thanks


Rich
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GarethF
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Re: W02 Error on Sky Sports 2

Do you subscribe to Sky Movies HD? If so, what are Sky Comedy HD and Sky Family HD like? These are in the same frequency. If they are knackered then you have a problem with that particular frequency.

 

Although after today's shocking effort you're best not watching :-(

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