Thanks for keeping us updated. I'm disappointed to hear the refresh signal has not made any difference. It's designed to update the smart card with the channel information.
The next step would be to get an engineer to visit the property to find out why you're not receiving Sky Sports 2 HD. I'll now send you a private message to discuss further. To view this click on the red envelope on the top left.
I hope to hear from you soon so you can get back to watching the Cricket.