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Saintslad67
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Virgin movies on demand

I've been able to rent movies and keep getting an error code 316. I've restarted the box and run a service test which came back with no faults found.
Any ideas?
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Re: Virgin movies on demand

Hi Saintslad67,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with On Demand.

 

I've run a diagnostic on your equipment and I can see an issue with your signal levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.

 

Speak soon Smiley Very Happy

 

Josh


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