Menu
Reply
  • 6
  • 1
  • 1
mo_1983
Tuning in
770 Views
Message 1 of 9
Flag for a moderator

Virgin media bunch off liars!!!!!

Wanted to cancel my installation appointment as their website is very misleading as to what channels you be getting with package. The cancellation department are bunch of liars jus want to make a sale. They lied to me saying I would receive the premium channels with the same monthly charge if I don't cancel the contract. After installations no premium channels. It was all a lie, I wasted a days unpaid leave from work. Their virgin box is going to the bin.
0 Kudos
Reply

Helpful Answers
  • 6
  • 1
  • 1
mo_1983
Tuning in
1,257 Views
Message 4 of 9
Flag for a moderator
Helpful Answer

Re: Virgin media misleading

0 Kudos
Reply

All Replies
  • 20.24K
  • 733
  • 1.51K
Forum Team
Forum Team
663 Views
Message 2 of 9
Flag for a moderator

Re: Virgin media bunch off liars!!!!!

Hi mo_1983,

 

Thanks for your post and welcome to the forums. It's great having you here in the Community even though you're unhappy. 

 

What part of the website did you find misleading? What channels did you think you were getting but then didn't? 

 

I'm sorry that a newly negotiated offer didn't go through for you too. Which channels were you offered for free? 


Come back and let us know so we can help. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 6
  • 1
  • 1
mo_1983
Tuning in
651 Views
Message 3 of 9
Flag for a moderator

Re: Virgin media misleading

It's very misleading because your showing premium channels on your to packages for eg. I chose m+ package, click on it and it appears to show all the premium channels. If you go to sky or bt they will only show the channels that you will get. So when I called your cancellation team and spoke to Rushmi on Sunday 18th at 12:09 pm. I explained the reason I am cancelling. She said let me speak to my manager and put me on hold, when she came back to me she said don't worry you will recieve all the premium channels listed because it's misleading. So am upset as to why she said that, is that how they trained?.
  • 6
  • 1
  • 1
mo_1983
Tuning in
1,258 Views
Message 4 of 9
Flag for a moderator
Helpful Answer

Re: Virgin media misleading

0 Kudos
Reply
  • 6
  • 1
  • 1
mo_1983
Tuning in
645 Views
Message 5 of 9
Flag for a moderator

Re: Virgin media misleading

Check out the channels you’ll enjoy
60+ channels M
70+ channels
More
130+ channels M+
170+ channels
L
230+ channels XL
260+ channels


BBC ONE HD

ITV HD

Channel 4HD

Channel 5 HD

BBC NEWS HD

FOX

W

alibi

MTV

Syfy

Universal Channel

TLC

Discovery On Demand

Animal Planet

TCM

Cartoon Network

Boomerang

Sky 1

Sky Living

Sky 2

Real Lives

GOLD

Sky Sports News HQ

Pick

Dave

E4

More 4

CBS Reality

5 USA

Film4

Sky News

CBeebies
Enjoy more channels


Sky Sports 1 HD

Sky Sports 2 HD

Sky Sports 3 HD

Sky Sports 4 HD

Sky Sports 5 HD

Sky Sports F1 HD

BT Sport ESPN HD

BT Sport Europe

BT Sport Europe HD

BT Sport 1 HD

BT Sport 2 HD

Sky Sports 1

Sky Sports 2

Sky Sports 3

Sky Sports 4

Sky Sports 5

Sky Sports F1

Sky Movies Premiere

Sky Movies Premiere +1

Sky Movies Showcase

Sky Movies Greats

Sky Movies Disney

Sky Movies Family

Sky Movies Action & Adventure

Sky Movies Comedy

Sky Movies Crime & Thriller

Sky Movies Drama & Romance

Sky Movies Sci Fi & Horror

Sky Movies Select

BT Sport 1

BT Sport 2

Sky Movies Premiere HD

Sky Movies Showcase HD

Sky Movies Greats HD

Sky Movies Disney HD

Sky Movies Family HD

Sky Movies Action & Adventure HD

Sky Comedy HD

Sky Movies Crime & Thriller HD

Sky Movies Drama & Romance HD

Sky Movies Sci Fi & Horror HD

Sky Movies Select HD
0 Kudos
Reply
  • 6
  • 1
  • 1
mo_1983
Tuning in
628 Views
Message 6 of 9
Flag for a moderator

Re: this is the bit where it's misleading.

0 Kudos
Reply
  • 12
  • 0
  • 1
Trekker54
Tuning in
574 Views
Message 7 of 9
Flag for a moderator

Re: Virgin media misleading

I agree - was told package would be same but it is not, some channels I had before now need a subscription. Even the operators wasn't aware of the change of TV channels in the different packages. It is just a con to get you pay more. Will cancel and get Freeview boxes.
0 Kudos
Reply
  • 12
  • 0
  • 1
Trekker54
Tuning in
436 Views
Message 8 of 9
Flag for a moderator

Re: Virgin media misleading

I agree, poor training for the staff as they had no idea that the packages had different channels.  I too will be cancelling TV and have already bought the Freeview Play recorder box ! 

0 Kudos
Reply
  • 84
  • 5
  • 33
Mickey_etc
Up to speed
353 Views
Message 9 of 9
Flag for a moderator

Re: Virgin media misleading

Virmin are down and out LIARS.

They lied to me on their mobile
They lied to me on their BROADBAND

Glad I've left mobile and soon Broadband


goto the compare sites, there cheaper options
Buy a kodi box, why bother with Virmin

0 Kudos
Reply