Thank you for taking the time to visit the Forums and posting
It's great to see that you've joined the big red family, I'd like to help here and with the TV cutting out I've been able to run some tests.
I've been into the account and can see that this is part of a Quickstart order. You may have received a box with the equipment to call in after everything has been setup? If not or if you're unsure, not to worry Give our team a call on 0800 953 9500 and we'll get this all activated