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basie
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Virgin Media is a screen when I turn it on. Please help?

Last two mornings i've turned on the tv virgin media is pink. After about 10 minutes it fixes itself. Anyone have this problem and what can be done to fix it. Thanks.

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Re: Virgin Media is a screen when I turn it on. Please help?

Hi basie

 

I'm really sorry to learn about the problems you've been experiencing with your Virgin service lately. 

 

Can you describe what you're seeing when you turn your TV on? Is the whole screen pink? Or just the Virgin Media logo? It's strange that the issue rectifies itself each time, have you been able to check the HDMI cables are fully plugged into the set top box and TV?

 

I've been able to locate your account and test it from our end, we're not detecting any problems at the moment. Has this happened at all since the weekend?

 

We'll talk soon

Craig


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