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Virgin Media TiVo Faults: F005069820, F005076052 -- Tring, Hertfordshire Area (Oversubscribed) – 22Mar17

Virgin Media TiVo Faults: F005069820, F005076052 -- Tring, Hertfordshire Area (Oversubscribed) – 22Mar17

In addition to the very slow and erratic board band connection, I started to experience issues with TiVo services in Jan17.

E.g. slow TiVo, no Red Button, movies purchased suddenly stopped playing and never restarted, etc etc. similar to experiences documented on this TiVo board by others….so I am now following Fault Ref: F005069820, F005076052 very closely.

It is remarkable that with regular occurrence the resolution date for the faults appears to be “shifting to the right” on the time line. Not dissimilar to the broad band issue I am following also: F004297472.

Here are extracts from the automatic email responses received from Liberty Global / Virgin Media in chronological order. I shall add to this post as further updates arrive.


F005069820
1) 2017-02-22: We now expect to have this resolved by 2017-02-24T15:00:00
2) 2017-02-24: We now expect to have this resolved by 2017-02-27T15:00:00
3) 2017-02-26: This problem has now been fixed.
4) 2017-03-08: This problem has now been fixed.

F005076052
5) 2017-03-10: We now expect to have this resolved by 2017-03-13T12:00:00
6) 2017-03-13: This problem has now been fixed.
7) 2017-03-16: We now expect to have this resolved by 2017-03-17T23:30:00
8) 2017-03-17: We now expect to have this resolved by 2017-03-18T23:30:00
9) 2017-03-17: We now expect to have this resolved by 2017-03-20T14:00:00
10) 2017-03-20: We now expect to have this resolved by 2017-03-21T16:00:00
11) 2017-03-21: We now expect to have this resolved by 2017-03-27T16:00:00

 

Looking forward to receiving a call from the LG/VM Complaints Response Team today, 48 hours after logging a formal complaint with 150.

.

 

 

 

 

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Re: Virgin Media TiVo Faults: F005069820, F005076052 -- Tring, Hertfordshire Area (Oversubscribed) – 22Ma

 

A few samples of how well my TiVo service is doing:

1) TV Schedule data out of sync by one hour: East Enders at 21:00 ???

https://drive.google.com/open?id=0B39erlMJ59l1anIyT3Z0MkNjaU0

 

2) Unexpected problem C501 when searching

https://drive.google.com/open?id=0B39erlMJ59l1QTlMMEpGdjdZam8

 

This now leads me to believe that perhaps broadband issue F004297472 Overutilization in Tring Area (HP23) is connected? @Forum Team, could this be looked into, please?

Thank You for your support.

 

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Re: Virgin Media TiVo Faults: F005069820, F005076052 -- Tring, Hertfordshire Area (Oversubscribed) – 22Ma

Update 12) dated 2017-03-27
Fault Ref: F005076052
The latest update is: We have identified the problem and an engineer is on their way
We now expect to have this resolved by 2017-04-03T16:00:00

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Re: Virgin Media TiVo Faults: F005069820, F005076052 -- Tring, Hertfordshire Area (Oversubscribed) – 22Ma

Update as at 2017-03-28.

There are currently 6 known TV issues in the Tring (HP23) area. Fix Dates estimates communicated by VM vary, see details below.

 

1 You might find that you are getting various error codes when trying to use your on demand or catch up service at the moment Fix estimate: 03   April 16:00
2 F005076052 You might find you are seeing error message 6091, 1068, 9132, 9110 on screen when trying to use your on demand and catch up services at the moment. Fix estimate: 30   March 12:40
3 F005201876 You might find that you are not able to watch All assets relating to 2017 Australian Grand Prix (319 Error) on your Virgin Media TV Catch Up, On Demand or TV Choice service at the moment. Fix estimate: 29   March 16:05
4 F005199339 Customers Maybe Missing BBC catch up listings for Sun 26/03 from 6am Fix estimate: 29   March 12:45
5 F005197377 Customers may be having an issue with subtitles on TV Anywhere Android Apps Fix estimate: 29   March 00:45
6 F005203652 You might find that you are not able to watch broadchurch 27/Mar/2017 9pm on your Virgin Media TV Catch Up, On Demand or TV Choice service at the moment. Fix estimate: 28   March 19:45

 

 

F004297472 – Over Utilization in Tring Area (HP23) Next review date: 07Jun17.
http://community.virginmedia.com/t5/Speed/F004297472-Over-Utilization-in-Tring-Area-19Mar17/m-p/3376...
If a resolution cannot be found write an old-fashioned letter to:    Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

 

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Re: Virgin Media TiVo Faults: F005069820, F005076052 -- Tring, Hertfordshire Area (Oversubscribed) – 22Ma

further update as at 2017-03-28:

 

Fault Ref: F005201526

The latest update is: Our engineer is on site and they're working to fix the problem

We now expect to have this resolved by 2017-03-30T16:00:00

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Re: Virgin Media TiVo Faults: F005069820, F005076052 -- Tring, Hertfordshire Area (Oversubscribed) – 22Ma

 

Fault Ref: F005201305

The latest update is: Our engineer is on site and they're working to fix the problem

We now expect to have this resolved by 2017-03-30T16:00:00

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Re: Virgin Media TiVo Faults: F005069820, F005076052 -- Tring, Hertfordshire Area (Oversubscribed) – 22Ma

new date/time:

 

Fault Ref: F005199339

The latest update is: Our engineer is on site and they're working to fix the problem

We now expect to have this resolved by 2017-03-29T16:05:00

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Re: Virgin Media TiVo Faults: F005069820, F005076052 -- Tring, Hertfordshire Area (Oversubscribed) – 22Ma

Fault Ref: F005202715

The latest update is: We have identified the problem and an engineer is on their way

We now expect to have this resolved by 2017-03-29T16:00:00

 

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Re: Virgin Media TiVo Faults: F005069820, F005076052 -- Tring, Hertfordshire Area (Oversubscribed) – 22Ma

update 2017-03-30_08:37

Fault Ref: F005197377

This problem has now been fixed.

The Virgin Media Team

 

F004297472 – Over Utilization in Tring Area (HP23) Next review date: 07Jun17.
http://community.virginmedia.com/t5/Speed/F004297472-Over-Utilization-in-Tring-Area-19Mar17/m-p/3376...
http://www.thinkbroadband.com/ping/share/489763eec994d41a922a9ea2a38f07d2.html
If a resolution cannot be found with Customer Services at 150, write an old-fashioned letter to: Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

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Re: Virgin Media TiVo Faults: F005069820, F005076052 -- Tring, Hertfordshire Area (Oversubscribed) – 22Ma

latest update 2017-03-29:

Fault Ref: F005202715

The latest update is: We have identified the problem and an engineer is on their way

We now expect to have this resolved by 2017-03-30T16:00:00

 

...i.e: Resolution date/time moving to the right...

F004297472 – Over Utilization in Tring Area (HP23) Next review date: 07Jun17.
http://community.virginmedia.com/t5/Speed/F004297472-Over-Utilization-in-Tring-Area-19Mar17/m-p/3376...
http://www.thinkbroadband.com/ping/share/489763eec994d41a922a9ea2a38f07d2.html
If a resolution cannot be found with Customer Services at 150, write an old-fashioned letter to: Complaints, Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ

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