This is a strange one, any one can help, my wife and I are going through a divorce and I am the Virgin account holder for TV and Broadband 12 months contract started Nov 2016. I moved out of the property a week ago but my equipment is still at the former property (includes 2 X Tivo boxes and 1 Super hub router). I need to move my services to where I am currently residing but I cannot go into the property to collect the equipment due to circumstances as wife works from home and is there all the time.
Question is can Virgin media collect the equipment from previous property before coming to my new property for installation tomorrow as it is their equipment or they can they give me new equipment now and I can dispatch the other equipment once divorce and other settlement are finalized and i can get in the previous property.
All sorted just spoke with Virgin and they were very helpful, I am getting new equipment and once everything is finalized and I can get access to the property I will dispatch their equipment. best of all installation date ins Sunday afternoon how convenient.