Welcome to the Community, I'm so sorry for the recent experience you've had with our engineers.
I'd like to take a closer look at this and feed this back to our teams in your area, so I can do that I'd like to ask for some information from you. I've sent you that request in a private message, which you can view by clicking the envelope on the top right of this page.
Apologies again for the inconvenience caused, we'll talk soon.
these people should be able to deal with your complaints and there is also a follow up. You could also contact your council, who will help you find the direct link to your complaint. Well done on pursuing this. Good Luck.
Thanks have you got head Office tel number? Because if you have you have then you are a cleverer person than I, because it's a well kept secret Also you need to have Virgin services in the first place to access any help on Virgin Media either by phone: 0345 454 1111 or https://complaint.resolver.co.uk/users/sign_in
and we don't have Virgin and we didn't ask for Virgin and we didn't want Virgin to come and lay cables on our land and property
Had a new TiVo box delivered yesterday am the guy from Yodel dropped it. We've tried installing it, it's stuck on software installation. How long does your half hour last because it now been nearly two hours. Wouldn't it be better if you actually sent an engineer out??????! Really fed up