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JaxTeller
Tuning in
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Message 1 of 6
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Virgin Box not working.

Hi, I recently returned from holiday to find my TiVo box isn't working. When I turned it on, it came up with starting up then continued to go to no signal. After a few attempts of restarting etc, I finally got "loading channel information" but that got stuck at 25% and now I'm back to square one.
Is there any way to fix this?
Thanks, Jess.

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ozsat
Trouble shooter
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Message 2 of 6
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Re: Virgin Box not working.

Have you ensured the co-ax is connected correctly?

==================================
V6 TiVo (with MRS)
VIVID 350 Optical Fibre (350/20mb) in Area 31
SkyQ Silver Bundle (UHD)
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JaxTeller
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Message 3 of 6
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Re: Virgin Box not working.

Yes, positive 

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Parrotperson
Super solver
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Message 4 of 6
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Re: Virgin Box not working.

Reboot it. If that doesn't work phone it in. They may need to send a signal to it to restart it. 

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nathanl3600
Up to speed
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Message 5 of 6
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Re: Virgin Box not working.

because you have been away and the box has not been used it will need to have some signals sent to it so please call tech support on 150 who will be happy to help with this

Nathan
Currently working for Customer Relations VM, my views are of my own and not Virgin Media's
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Forum Team
Forum Team
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Message 6 of 6
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Re: Virgin Box not working.

Hi JaxTeller,

 

Welcome to the forums and thanks for coming by Smiley Happy

 

I'm sorry to hear that you're TiVo® hasn't loaded up fully for you.

 

How are things looking today?  If you're still having issues with this, let me know and I'll b e happy to help further.

 

I look forward to hearing from you Smiley Happy


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