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Hitenp
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Virgin Box issues

Hi,

My box keeps switching on and off itself. I have tried rebooting several times.

Once I reboot, it works for 5 minutes and then switches off again and will not turn on after that point.

Can you please help as I have attempted to call and cannot get through to a helper.

Thanks,

Hiten

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Re: Virgin Box issues

Hi Hitenp,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're box keeps rebooting itself.  I know how annoying this kind of fault can be.  I have taken a look and can see you have an engineer appointment scheduled to call round which is great to see.

It would be great if you could let us know how you get on after the appointment.  We’re here to help if you need us for anything, please keep us posted.

Collette Smiley Happy

 


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Parrotperson
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Re: Virgin Box issues

Well you can wait till n here and hope a mod sees your post but it could take a while. 

Best to keep ringing. 150 free from a virgin phone. Or 03454541111

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Message 3 of 5
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Re: Virgin Box issues

Hi Hitenp,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're box keeps rebooting itself.  I know how annoying this kind of fault can be.  I have taken a look and can see you have an engineer appointment scheduled to call round which is great to see.

It would be great if you could let us know how you get on after the appointment.  We’re here to help if you need us for anything, please keep us posted.

Collette Smiley Happy

 


Tech fan? Have you read our Digital life blog yet? Check it out


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Hitenp
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Re: Virgin Box issues

Thanks for getting back to me. I got through finally and an engineer has fixed the problem.

Smiley Happy
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Re: Virgin Box issues

That's great news Hitenp,

Thanks for the update.  I'm pleased to hear all is working ok now for you.  Should you need us again in the future, please don't hesitate to give the community a shout.

All the best.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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