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Carla07
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Message 1 of 10
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Viewing card

How do I go about getting a new viewing card for my TiVo box please. My lovely children seem to have lost it! Thankyou.

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Superuser
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Message 2 of 10
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Re: Viewing card

If it's definitely a TiVo box you have, then you don't need a replacement. TiVo is now 'cardless' - new TiVo boxes don't come with a Smartcard and the cards in existing TiVo boxes aren't used for service authentication any more.

However if it's an older V / V HD or V+ HD box then a card is still required which can be arranged via the Customer Services or TV Faults team. Call 150 from a Virgin Media home phone or mobile or 0345 454 1111 from any other phone.
**********************************
I work for Virgin Media - but all opinions posted here are my own
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BinghamBloke
Knows their stuff
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Message 3 of 10
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Re: Viewing card

Your TiVo does not need a card to operate and has not needed one for some time.
Could even be your children never removed it as you never had one.
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Carla07
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Message 4 of 10
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Re: Viewing card

Ok thankyou all the lights are on on the box and I'm getting no TV 

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ozsat
Trouble shooter
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Message 5 of 10
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Re: Viewing card

That is a faulty box - or fault connection to the box.

==================================
V6 TiVo (with MRS)
VIVID 350 Optical Fibre (350/20mb) in Area 31
SkyQ Silver Bundle (UHD)
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Carla07
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Message 6 of 10
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Re: Viewing card

So I need a new box then!? Thankyou 

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ozsat
Trouble shooter
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Message 7 of 10
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Re: Viewing card

Maybe not - call faults and they may be able to see an issue

==================================
V6 TiVo (with MRS)
VIVID 350 Optical Fibre (350/20mb) in Area 31
SkyQ Silver Bundle (UHD)
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Bigrab67
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Message 8 of 10
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Re: Viewing card

I HAVE A V BOX HD AND NEED A VIEWING CARD HOW DO I GET ONE
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Superuser
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Message 9 of 10
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Re: Viewing card

What has happened to your original viewing card?

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Superuser
Superuser
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Message 10 of 10
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Re: Viewing card


Bigrab67 wrote:
I HAVE A V BOX HD AND NEED A VIEWING CARD HOW DO I GET ONE

See my reply to your original message in the TV forum:

http://community.virginmedia.com/t5/Virgin-TV/Viewing-card/m-p/3540569/highlight/true#M154449

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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