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phunt110
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VM tivo box flickering picture with lines

Is it just me or is anyone else having issues with their VM TiVo box channels flickering with lines across the picture ? This is happening with live TV and recorded programmes.

I have rebooted the TiVo box but the channels are still flickering.

I have now had to watch freeview tv. I can't even watch my recorded programmes as the same thing happens.

Please help as this is very annoying.
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gooding5
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Re: VM tivo box flickering picture with lines

Hi phunt10

Found this in the help section .

Also check Hdmi/scart cables .

 

Hope it helps 

 

Smiley Happy

I work in the VM Swansea Faults Center .All comments are my own.
I do NOT speak for VM.
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Forum Team
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Re: VM tivo box flickering picture with lines

Hi phunt110,

 

Thanks for coming by Smiley Happy

 

I'm sorry to hear that the picture isn't showing very well right now.  I'll be happy to help check this out for you.  

 

I have taken a look at your box remotely and all looks great with the signal/power levels.  Is this affecting all channels?

 

With this kind of picture disruption it can be down to a loose or faulty lead connecting the box to the TV set.  Can you please check to see that this lead is plugged in securely, if it is it's worth trying a different lead to rule out it's faulty.

 

If you have tried this and it's still not resolved, let me know and I can help further.

 

I look forward to hearing from you.

 

Collette Smiley Happy


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Fsilva
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Message 4 of 7
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Re: VM tivo box flickering picture with lines

Hi phunt110, I had the same issue. Had box installed today and it has been flickering all day, at times the Image was desapearing for a second or two. Just changed the hdmi cable and its back to normal, no more flickering.

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Re: VM tivo box flickering picture with lines

Hi Fsilva, 

 

Thanks for your post and welcome to the forums. It's really nice having you on board with us in the Community Smiley Happy

 

I'm sorry to hear you are having an issue with your TiVo® box and the picture. 

 

Checking the account I can see since posting, an engineer came out and swapped your box to a V6 and things are resolved. Have you had any issues since? 

 

Going forward, make sure if you have any issues you post them in the V6 board Smiley Happy 

 

Let me know if there is anything else we can do to help.

 

Thanks,

Kath_F
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Squint7173
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Message 6 of 7
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Re: VM tivo box flickering picture with lines

Hi,

I'm having the same problem with both TiVO boxes, my V+ box seems to be unaffected at the moment
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Re: VM tivo box flickering picture with lines

Hi Squint7173

 

Welcome to the Community, I'm very sorry for the problems you're experiencing with your TV service recently. 

 

I've not been able to accurately locate your account to take a closer look at this from our end for you, so I can do that would you be able to respond to the private message I've sent? You can view the message by clicking the envelope on the top right of this page. 

 

Apologies again for the inconvenience you're experiencing with your service. 

 

We'll talk soon

Craig


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