Menu
Reply
  • 10
  • 0
  • 0
SEAT60
Tuning in
958 Views
Message 1 of 11
Flag for a moderator

V6 box restarts itself

Whilst watching quite a few recordings on the V6. It shuts it's self down and does a reset..I Did contact virgin and they came down and replaced the V6 box but after 2 weeks the new box is doing the same thing. the only way I can watch the recording is to go to the part where the box goes off and quickly wind the recording forward.

Never had this problem with my old Tivo box.
0 Kudos
Reply
  • 8.8K
  • 456
  • 1.04K
jb66
Alessandro Volta
956 Views
Message 2 of 11
Flag for a moderator

Re: V6 box restarts itself

Its a known issue
0 Kudos
Reply
  • 10
  • 0
  • 0
SEAT60
Tuning in
955 Views
Message 3 of 11
Flag for a moderator

Re: V6 box restarts itself

What will they do? An update
0 Kudos
Reply
  • 8.8K
  • 456
  • 1.04K
jb66
Alessandro Volta
950 Views
Message 4 of 11
Flag for a moderator

Re: V6 box restarts itself

Yeah a new software update is in testing that hopefully will fix it
  • 10
  • 0
  • 0
SEAT60
Tuning in
897 Views
Message 5 of 11
Flag for a moderator

Re: V6 box restarts itself

Hiya the V6 boxs had gone crazy lol. It records in 2 partial recordings now Alot also.
0 Kudos
Reply
  • 1
  • 0
  • 1
Tanzduuk
Joining in
868 Views
Message 6 of 11
Flag for a moderator

Re: V6 box restarts itself

I hope this gets fixed asap. It's a big bug not to have fixed before releasing the v6 box. I've had this issue on several programmes and of course it interrupts any recording too whilst resetting ! 

  • 10
  • 0
  • 0
SEAT60
Tuning in
864 Views
Message 7 of 11
Flag for a moderator

Re: V6 box restarts itself

Engineers are booked for Saturday. Won't let them swap the box again. Doing my head in all. The old Tivo box's even though was slow to redwood at times was more reliable.
0 Kudos
Reply
  • 10
  • 0
  • 0
SEAT60
Tuning in
825 Views
Message 8 of 11
Flag for a moderator

Re: V6 box restarts itself

No luck with the problem of the V6 box shutting itself off whilst playing back a recording. Engineer came but other then change box with another not a lot they can do at the moment. Problem will still be there until a software update is sorted. two choices I either wait or rip it out for the old Tivo box.
0 Kudos
Reply
  • 76
  • 0
  • 11
Steve67
On our wavelength
807 Views
Message 9 of 11
Flag for a moderator

Re: V6 box restarts itself

in the 4 weeks i have been with virgin my new v6 box has crashed several times and now im left with no picture just sound, it is and has  been a complete farce, ... i am now trying the old box next week, if that is just as bad i'm cancelling and going back to sky, in the 10yrs i was with sky i had no tv problems at all

  • 6.91K
  • 186
  • 455
Forum Team
Forum Team
777 Views
Message 10 of 11
Flag for a moderator

Re: V6 box restarts itself

Hi all,

 

I'm very sorry to hear about the trouble experienced with the new V6.

 

The issue concerning the set top box rebooting when trying to playback certain recordings has been raised with Networks to investigate and resolve ASAP.

 

Apologies for any inconvenience caused.

 

More information will be provided via the Community when available.

 

Nat_J

 

 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply