I wouldn't hold your breath, Virgin were supposed to send me a replacement Superhub however Yodel said they delivered it to my neighbour and it is signed for, yet Yodel didn't leave a card and the my neighbours didn't sign for anything.
Now stuck in a situation where they keep telling me I still need to replace the hub and they will either charge me for it since it was signed for or charge a technicians visit. Since they would rather take Yodel word at one point I didn't even think they bothered to send it until I rang up a month later to ask what was going on. I half suspect the driver just sign themselves and left the box there.
Panic over. They had left with a neighbour several doors away who we had never met before and who then went away for a few days after receiving the box. Oh well, we found it in the end. Thanks all for your replies and sorry to have bothered you.