I'd like to start by welcoming you to the forums, and saying sorry that we've met under such a dark cloud. I'm also sorry to hear that you've been experiencing some issues with your V+ box - I am hoping that all is working for you now.
If you are still experiencing this issue, then I'd love to look into things further for you. I've tried to locate your account details using your forum credentials, but I hit a blank wall, so I've sent you a private message in order to ask a few more questions which will help me in my quest. Please look to the top right of this page, where you'll see a purple envelope icon, click on this and you'll see my message.