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Brenrich101
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Upgraded package confusion

Hi all, on Christmas Day (2 days ago), I went online and upgraded my broadband only package from 50Mbps to 200Mbps. I had a confirmation email and everything seemed fine.

Today I logged back in to find that I'm now only on the 100Mbps package, and that my speed on speedtest.net has only increased by around 4Mbps (54Mbps in total).

I understand that maybe my area isn't ready for 200Mbps, but then I would argue that it would have been nice to be told that when I placed the order. Also I'm now paying extra for a measly increase in speed!

Can anybody tell me what might be going on?!

Thanks in advance, and hope you all had a good Christmas :-)
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Parrotperson
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Re: Upgraded package confusion

I'm afraid you'll have to phone in as because of the data protection act the mods on here won't be able to help. 

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Parrotperson
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Re: Upgraded package confusion

I'm afraid you'll have to phone in as because of the data protection act the mods on here won't be able to help. 

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