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Tv freezes , pixulates in the evening

Hi, the picture on my tv freezes and pixulates in the evening ,it's fine through the day.

Had an engineer out a few times , thought it was the box so I've had a new one fitted  ,still doing the same.

Also the internet keeps losing signal , it all seems to be at evening time , getting annoying, never had this problem with sky, even in bad weather .


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Re: Tv freezes , pixulates in the evening

Could be stereo things all of which will require virgin to do some investigation. The cabinet in the street may be the problem so that's one thing but most likely it's over utilisation ie too many people using the service in your area so the equipment might need updating. 


Another call to virgin I'm afraid. 

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Re: Tv freezes , pixulates in the evening

Hi Philm32,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you have ongoing problems with pixelated pictures.  This is not good to hear.  I'd like to help investigate this for you and get to the bottom of the problem.

Currently I haven't been able to locate your account, I will request further details in a private message.  Look for the  icon above.

Collette Smiley Happy

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