If your internet is working - remember TiVo has its own connection so if your TiVo isn't working doesn't mean your BB isn't - check the VM website for your area to see if there's a fault on the network
if not try home-help- settings-network- connect to virgin
I'm sorry to hear that you have been having an issue with your network availability on your TiVo®.
In order to help you with this I'll need to go into the account and check a few things.
I have been unable to locate your account and need some information from you so that I can resolve this issue.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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