Thanks for your post and apologies you are having an issue with your device being registered.
Currently we are aware of an issue and are working to resolve things.
We're not able to remove the device registration completely however we now have the ability to add a new device change for you.
As a work around we are able to add a device change for you which will allow you to register the device however as soon as you log out, you will get the same error again. To get the change added, please give us a call on 150 / 0345 454 1111 and follow the options to speak to the Broadband Faults team.
I know this isn't the best solution but it is only a work around until we can get things back to normal for you.
Kath_F Forum Team
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