My sister recently left her partner whereby she paid for the virgin. She has since been paying the virgin bill in her name but is stuck in a contract, including sky sports, meaning her bill is very expensive.
Is there any way that Virgin would let her out of her contract due to extenuating circumstances?
Thanks in advance.
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Very unfortunately I doubt it. She could always ring and ask but I suspect the answer would be a contracts a contract. She should ask the exact amount tha she would need to pay to cancel to see if she can afford it.
My suggestion is she phones 150 and talks it through with them, explaining her personal circumstances. I know that's uncomfortable but once they hear the truth of it all they are likely to be sympathetic at least and may give good advice -this must happen a lot, sadly.
At the very least she might be able to reduce the services provided, so opt out of sky sports, maybe even some of the phone options if she has any, reduce broadband -In other words, if they won't cancel the whole contract, ask what the absolute minimum is she has to pay.
Also, at the end of the conversation, once they've agreed what she has to pay, find out when the contract is up and give the notice to quit so she can get out of it all asap.
NB: They will need to get the equipment back at the end so there might be a problem with that if they or she have no access to the new place, but ask and see what they say.
She could also ask if she can move the contract to her new place if she wants to carry on in a new place.
If the initial contract is up and she is just rolling month to month then I do believe you can end immediately. If still in contract they will listen to her case and quite possibly knock down some services to help with the situation.
I'm pretty sure you could at least stop Sky Sports but may have to give 30 days notice
if its a rolling contract in that she has been with them 12 or 18 months from install and she has not changed anything over that period which would have just started the contract clock again then all she needs to do is give 30 days notice - a call to retentions will give you/her all the facts
if she finds she is still in contract she can reduce services and hence reduce the bill or buy out any remaining time left on the contract - the maximum charge is £240 i believe
but as stated above the people to talk to is retentions
dial 150 or 0345 454 1111 and follow the prompts to - you are thinking of leaving us - dont worry about that they do much more - open 'till 8pm - 6pm on saturdays - closed sunday and the plus is its a UK call centre