Hi, I've had the message 'to be Annoucned' on all of my channels for weeks now. I can still watch everything just have no TV guide. I've tried switching the box off and on and tried re-connecting to the network. Any suggestions?
Welcome to the Community, I'm sorry to learn about the problems you're experiencing with your TV service at the moment.
I've been able to locate your account and run some tests on the line from our end for you, we're detecting some issues with the box form our end and I'd like to arrange for a member of the team to take a closer look, if you're available.
I've sent you information regarding this in a private message, which you can view by clicking the purple envelope on the top right of this page.