Hello I am wanting to upgrade my package but customer service / sales cannot answer all my questions - my current virgin box is in the room at the front of the house but I am looking at upgrading to the TiVo box and want it in the back of the house - do I need a new wall mounted socket? or can the box just be plugged in?
If you're capable of running a cable yourself from the current location to the new location, then that's what you should aim to do.
I moved my box from the basement to the 1st floor. I had the Tivo box installed in the basement where the existing cable point was but while the engineer was with me I pointed out where I intended to move it to. He donated the correct length of cable and while he fiddled with the Tivo setup I ran the cable to the new location. As I'd already prepared holes it only took 5 minutes for me to run it through. He then terminated the cable ends for me.
Obviously if you can't do this yourself then you'll have to pay the fee for them to do it.
Also, if you can't persuade them to give you some cable or help you terminate, but you still think you are capable of running it through, then buy this...