We were trying to retrieve a programme recorded on My Shows, but the screen went blank, and the error message c501 came up. This happened several times. What is going on?
Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TV service lately.
How has your service been since you posted? If you're still experiencing the issue, try a reboot of the box and let us know if you're still experiencing the problem
I hope things are well
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