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Jgpt
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Tivo

Just noticed my TiVo box is 500 gb, instead of the 1tb I ordered.

????????????

 

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Superuser
Superuser
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Re: Tivo

Either call in or web chat in about it. To call in, ring 150 from a VM phone / 0345 454 1111 from any phone -> enter the main menu -> option 4 -> go with either option 1 or option 5 (option 5 closes at 8PM weekday wise.) Let them know that the wrong STB type was sent out and ask them to get the correct type sent out, along with a collect+ sticker to use to return the 500GB model.

Or web chat in -> use the account and billing option -> My Broadband, TV and Home phone package -> Chat Online. All agents busy? reload the page every three minutes and check again. Access the page from a desktop/laptop. Between 8AM to 8PM weekday wise, 9AM to 5PM Sa, closed Su.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team
Forum Team
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Re: Tivo

Hi Jgpt,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you have the incorrect TiVo®.  I can see you contacted us earlier so I hope all is getting resolved ok now for you.

Please keep us posted on how you get on, we're here to help if you need us.

Collette Smiley Happy

 


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Jgpt
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Re: Tivo

All sorted now,

 

thanks

JT

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