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Daniellet478
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Tivo

Recently my tivo box keeps crashing and then restarts itself.

Does anyone know what could be causing this to happen
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Parrotperson
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Re: Tivo

It's probably dying I'm afraid. Book an engineer. 

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Forum Team
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Re: Tivo

Hi Daniellet478

 

I'm really sorry for the problems with your TiVo box at the moment, I want to help to get this resolved as soon as possible!

 

I've been able to locate your account and run some tests on the set top box from our end, we're not seeing any issues at the moment. Do you notice this happen at any certain time of day? Also, when the box restarts, what do you see on the screen?

 

Sorry for all the questions, we'll get to the bottom of this.

Craig


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Daniellet478
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Re: Tivo

It can happen any time of the day. And when we watch recordings it will jump then skip some of the programme out.
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Forum Team
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Re: Tivo

Thank you for your reply Daniellet478,

 

I will be happy to arrange for an engineer to call round and get this sorted for you.

 

I will send the details in a private message for you.  (Look for the envelope icon above)

 

Collette Smiley Happy


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