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fishnchipfriday
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Tivo update

My tivo box is stuck at stage 1 of update and has been for several hours.

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Parrotperson
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Re: Tivo update

Well if you haven't already phone 150 free from a virgin phone or 03454541111

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dmonty
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Re: Tivo update

I've been having a similar problem. I just received the box this morning and it is clearly faulty. It loops through the update screen for about 45 mins, then all the lights turn red and the box dies.

I've spoken to customer service several times and they've been worse than useless. Other than getting me to switch it off and on again, I was promised call backs that never materialised and told to "keep trying". I have eventually been told that the box is probably faulty but that they can't send me a new one. Instead I need to take another day off work so they can send an engineer, who will replace it with a new one!

I am apparently going to receive a call from a manager tomorrow, but I'm nt holding my breath. Dreadful experience!

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Forum Team
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Re: Tivo update

Hi fishnchipfriday,

 

Welcome to the Community!

 

Sorry to hear you've had trouble with your TiVo®.

 

I've had a peek at your account and I can see you've spoken to our team to get this resolved. That's great!

 

Come back to the Community if you need anything else.

 

All the best Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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