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Tsarnik
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Tivo stuck in Starting Up loop

Morning everyone.

The problem is my Tivo box which was working as normal the night before, has decided to reboot itself overnight (this is what I am assuming) and now it is stuck in the Starting Up... screen. It displays this message along with one green light on the left of the box and one red light on the right. After a couple of minutes the screen goes blank and shortly after all the lights on the box flash on and off and we go into the 'Starting Up...' screen again.

I've tried unplugging the box.

Please help.

Thank you.

Gordon

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Tomcoco
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Re: Tivo stuck in Starting Up loop

My box has done the same in blackpoo, they are sending th engineer but on Monday.
Do I get a refund
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Tsarnik
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Re: Tivo stuck in Starting Up loop

They tried to fob me off with an engineer appointment on 10th. My wife can't survive that long without tivo and so an Monday appointment suddenly became available.

No idea about refund but I plan on chasing one.

Gordon

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Forum Team
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Re: Tivo stuck in Starting Up loop

Hi both, 

 

Thanks for your posts and welcome to the forums. It's great having you both on board with us in the Community Smiley Happy 

 

I'm really sorry to hear that your TiVo® boxes have been playing up a little Smiley Sad 

 

Since posting, the engineer has been. How did the visit go?

Have things been resolved now?

Are you still having an issue?

 

If so, come back and let us know so we can look in to things for you. 

 

With regards to any refunds, You can get a loss of service refund once you've had no service for 24 hours or more. You can request this via the helpline on 150 / 0345 454 1111. 

 

If you need any further assistance, come back to me.

 

Thanks,

Kath_F
Forum Team

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Tsarnik
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Re: Tivo stuck in Starting Up loop

New tivo box installed. Seems the hard drive had failed. All good now except the loss of all of our recordings.

Smiley Happy

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