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munk37
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Tivo stuck at 25% preparing channel information

I was experiencing loads of partial recordings and phoned 150 and advised to clear and reset my Tivo, it gets stuck at 25% preparing channels, phoned 150 again and had to book an engineer.  Is my Tivo dead then?  I've got to wait until Wednesday for the vist :-( do I get a refund?

 

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Forum Team
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Re: Tivo stuck at 25% preparing channel information

Hi munk37,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that the TiVo® service has stopped working for you after doing a clear & reset.  I can see you have an engineer calling round which is great to see.  It is hard to say if the service can be fixed without needing to replace the box at this point.  The engineer will be able to let you know when they've checked it all out for you.

 

I wanted to take this opportunity to to let you know that, if the box should be replaced, you can copy over the current TiVo® settings to the new box.  Instructions are here: Copy TiVo® Settings Page.  It will save you time in setting up your series links and wishlists all over again.

 

It would be great to know how it all goes after the appointment, so please keep me posted on how you get on.

 

I'm here to help if you need anything. Smiley Happy


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munk37
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Re: Tivo stuck at 25% preparing channel information

All fixed after an engineer visited and fitted a new box Smiley Happy

 

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Forum Team (Retired) BenD_H
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Re: Tivo stuck at 25% preparing channel information

Hi Munk37,

 

Thank you for coming in, letting the Team and Community know about the result here.

 

That is great news to hear that things are looking better.

 

If there's anything that you need please let me know here :0

 

Take care.

 

Ben


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