Menu
Reply
  • 9
  • 0
  • 0
Cast287
Joining in
434 Views
Message 1 of 15
Flag for a moderator

Tivo sound hissing

both my TiVo and Vplus box soundd has hissing noise coming through. Been told that Virgin can tweet signal to correct. Can anyone shed any light on this please.

0 Kudos
  • 13.73K
  • 563
  • 964
Forum Team
Forum Team
396 Views
Message 2 of 15
Flag for a moderator

Re: Tivo sound hissing

Hey Cast287

 

Welcome to the community, I'm really sorry to learn about the problems you've been experiencing with your TV service lately.

 

I've been able to locate your account and test this from our end, at the moment we're not seeing any issues. How have you got your set top boxes set up? I'm guessing they're plugged into different TV's?

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
  • 6
  • 0
  • 0
Cast
Joining in
393 Views
Message 3 of 15
Flag for a moderator

Re: Tivo sound hissing

Hi Craig,

Yes set up boxes are both plugged into different TV' s. Problem seems to be more prominent when watching sky or bt sports football commentary. 

0 Kudos
  • 13.73K
  • 563
  • 964
Forum Team
Forum Team
381 Views
Message 4 of 15
Flag for a moderator

Re: Tivo sound hissing

Thanks for getting back to me cast

 

This certainly is a strange issue as there's not normally a hissing sound, especially on both set top boxes.

 

Is this an issue that happens intermittently or is this something that's always there?

 

Talk soon

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
  • 6
  • 0
  • 0
Cast
Joining in
374 Views
Message 5 of 15
Flag for a moderator

Re: Tivo sound hissing

There all the time especially on TiVo box.
0 Kudos
  • 6
  • 0
  • 0
Cast
Joining in
372 Views
Message 6 of 15
Flag for a moderator

Re: Tivo sound hissing

Thanks for your Imput but don't think this is acceptable and Virgin hopefully will find out the cause and remedy it.

0 Kudos
  • 13.73K
  • 563
  • 964
Forum Team
Forum Team
360 Views
Message 7 of 15
Flag for a moderator

Re: Tivo sound hissing

Hey Cast

 

Thanks again for your response, we really want to help to get to the bottom of this issue.

 

I'd like to arrange for a member of the team to take a closer look at this to get this resolved as soon as possible. I've sent you information regarding this in a private message. 

 

We're looking forward to getting this sorted.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
  • 8.02K
  • 423
  • 1.3K
Superuser
Superuser
340 Views
Message 8 of 15
Flag for a moderator

Re: Tivo sound hissing


Cast wrote:
There all the time especially on TiVo box.

Do you have a surround sound system?


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
0 Kudos
  • 9
  • 0
  • 0
Cast287
Joining in
324 Views
Message 9 of 15
Flag for a moderator

Re: Tivo sound hissing

No surround sound system connected direct to Tv with HDMI cable .
0 Kudos
  • 8.02K
  • 423
  • 1.3K
Superuser
Superuser
309 Views
Message 10 of 15
Flag for a moderator

Re: Tivo sound hissing

Try changing the audio output to PCM in the TiVo settings.


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
0 Kudos