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angnonymous
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Tivo slow

Like others have reported in forums, i have an extremely sluggish Tivo (1Tb from 2012).

This experience has worsened in recent months, and applies to navigating the user interface/menus for: the channel/program guide, my recorded material, and apps like Netflix.

There is good broadband and telephone service.

Could Virgin Media technical support you please initiate remote tests, and if necessary, organise an engineer visit?

Thank you.

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Re: Tivo slow

Hi angnonymous,

A warm welcome to our community Smiley Happy

I will be happy to check out why the TiVo® is running on the slow side for you.

I have carried out some checks with the box remotely and signal/power level wise all looks great.  There's no high demand issues on the network which is great to see.

At the moment I can't see anything from here that could explain the slowness.  There are other things I'd like to look at.  If you can please get back tom e with the following information:

*  Will this happen every time you use TiVo®?

*  Does this happen at certain times of the day?

*  If you reboot the box will the speed things up?  (Even if it's only a short lived solution)

If you can let me know I can check this further.

Collette Smiley Happy


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angnonymous
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Re: Tivo slow

Many thanks Collette.

In answer to your questions:
* yes... always
* no specific times.. seems always like this
* no... Reboots/restarts don't help.
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Message 4 of 4
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Re: Tivo slow

Thanks for your reply and getting back to me with the requested information angnonymous Smiley Happy

I would like to arrange for an engineer to call round and check this out for you.  I will send you a private message with further details, look for the envelope icon above.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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