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mem
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Tivo slow channel changes

My tivo is slow at changing channels, I have tried switching off and on, if there are programs recording it is even slower, painful delays. My family have sky and the channel changes are lightning quick, I am very upset and may well have to go back to sky as they are offering big discounts to get me back. (50% off and gifts) The wifi signal has never been good, I have had to buy 2 more routers to help, installing them at great expense as you have stated there is nothing you can do. I have been very patient and feel I am overpaying for a poor service. I think I may have to return to the enemy.

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Re: Tivo slow channel changes

Hi mem,

 

Welcome to the Community Forum and thanks for your post. It's great to see new faces here. I'm sorry to hear that your TiVo® and broadband are running slow.

 

How long have you been experiencing these problems with your service? 

 

I have been able to access your account via your Forum details and run testing to your equipment. I can see a problem with your TiVo. The SuperHub 2 checks out fine, however I can see some problems with the levels on your broadband.

 

For the TiVo issue, I will need to arrange an engineer for you. I'll send you a private message requesting further details so that I can arrange an appointment for you. Just check the blue envelope at the top right of this page. 

 

Many thanks.

 


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