Welcome to the community and I'm sorry to learn that you're experiencing problems with the signal.
I have located your account and sent a signal down to the box so if this is still happening with the picture could you reboot the box by the mains and let me know if there's any improvement please.
Looking forward to hearing from you
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Thanks for coming back to us about this Filbo24 and sorry to hear that you're still experiencing issues with your service. :/
I've located your account and checked a few things from this end and there does appear to be some level issues present.
I'd like to arrange for an engineer to visit and look into this further.
I've sent you a private message so that we can get this arranged.
Hope to hear back from you soon,
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