We've had our Tivo box replaced today due to it getting stuck on starting up last week. I wasn't here to talk to the engineer but my partner was. I was told that the Tivo series links could be swapped over from the old box to the new one but obviously we would lose the recordings. My partner asked for the series links to be swapped over but the engineer said that can't be done. Is that correct ?
Also, we've now got a nice new Tivo to replace the old one but we weren't given a new remote, he's left us with the old remote with writing worn off the buttons. Can we get a new remote ?
How do I know which box is which as we have 2 Tivo boxes ? One is showing as deactivated today so I'm guessing that's the one that's been removed but which is the new one ? Is there a way of identifying them ?