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Dazza81171
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Tivo remote control

My tivo remote has decided to stop working have tried phoning 150 but get nowhere can anyone suggest anything else please?

Thanks
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Forum Team
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Re: Tivo remote control

Hi Dazza81171

 

Sorry to hear about your remote not working as it should, we're not able to order you a replacement via the Community but if you're able to give our team a call on 150 from any Virgin line or 0345 454 1111 from any other we'll get that ordered for you right away.

 

If you're not able to get through for any reason, let me know and I'll do what I can to escalate this from our end. It's worth mentioning that it'll be a quicker process if you're able to dial in whenever you're able toMan Happy

 

Apologies again for the inconvenience caused, I'd love to hear how it goes

Craig


New around here? To find out more about the Community check out our Getting Started guide


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Superuser
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Re: Tivo remote control

Phone 150 and report a TV fault.

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Dazza81171
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Re: Tivo remote control

Tried 150 but looks like have to again. Thanks
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ajgarcia
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Re: Tivo remote control

I've got the same problem. New batteries but no red light and no can do. Let me know how you get on. I'll try 150 too.
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Message 5 of 8
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Re: Tivo remote control

Hi Dazza81171

 

Sorry to hear about your remote not working as it should, we're not able to order you a replacement via the Community but if you're able to give our team a call on 150 from any Virgin line or 0345 454 1111 from any other we'll get that ordered for you right away.

 

If you're not able to get through for any reason, let me know and I'll do what I can to escalate this from our end. It's worth mentioning that it'll be a quicker process if you're able to dial in whenever you're able toMan Happy

 

Apologies again for the inconvenience caused, I'd love to hear how it goes

Craig


New around here? To find out more about the Community check out our Getting Started guide


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Dazza81171
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Re: Tivo remote control

Hi Craig

I have tried several times now but can never get to speak to anyone. Not sure what else to do as it very frustrating having a remote control that not working properly, anymore suggestions?

Thanks
Dazza
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Superuser
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Re: Tivo remote control


Dazza81171 wrote:
Hi Craig

I have tried several times now but can never get to speak to anyone. Not sure what else to do as it very frustrating having a remote control that not working properly, anymore suggestions?

Thanks
Dazza

phone 150 select the tv faults option, let it run any tests it wants to, eventually a human will answer






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Dazza81171
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Re: Tivo remote control

Hi Craig
Unfortunately I have not been able to get through to anyone. Is there a way you can get me a replacement sent out as I am getting really frustrated now?

Appreciate any help you can give

Kind regards
Dazza
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