Hi, for some reason (not dropped or abused) my Tivo remote battery cover has decided that it no longer wants to stay with the remote and falls off every time its touched, I can,t see that any of the clips are warn/broken so its weird, but its really annoying and faulty in some way and I'm worried about the batteries falling out and my baby daughter picking them up, so we have out sellotape around it! not ideal.
I have tried calling and all I do is end up getting caught up in an automated loop. I just want to talk to someone to get a cover, not have an automated voice tell me they will run a full check on all my services, restart my services etc etc.
C'mon virgin, surely you can do better than that. very disappointing that for a communication company we don't seem to be able top do something simple without jumping through multiple hoops.