BenD_H is away at the moment so I hope you don't mind me stepping in.
Since you have said your television worked with the old remote then there must be a code that will pair them together. I have added a link here which goes through all the steps required to get this working so please let me know how you get on.
I'm sorry to hear that you aren't able to access the information on the link Rose directed you to in her last post.
If you are still having problems with synchronising your remote, please try this from our Online Help page:
Programming your remote using a code search
The simplest way to programme your TiVo remote to work with your TV is by searching for the correct code.
Make sure your TV and your TiVo box are switched on
Press and hold down Clear and TV at the same time, until the light on the top of the remote flashes green twice
Enter the code 0999 to access the TV code database - the LED will flash green twice
Press Channel Up repeatedly until a code turns off your TV - the LED will flash green each time a code is sent
When your TV turns off, use your TV remote to turn your TV back on
Press Volume Up / Down and Mute to check that the remote is working with your TV. If it isn't working continue to search using Channel Up until the next code turns off the TV, and repeat steps 5 and 6
When the Volume and Mute keys work, press OK to store the code. The LED will then flash green twice
If you reach the end of the code database, the light on top of the remote will give an extended red flash and exit programming mode.
If you think you’ve missed the code, you can work backwards through the code database by pressing the Channel Down button at any time.
Once you’ve set up your TiVo remote to control the volume and mute on your TV, some TVs will support control of the standby function too. To check this, just press and hold Standby for more than 5 seconds and then release, and your TV should turn off. Repeat this to turn your TV back on. If this doesn’t work correctly, then you’ll need to use your TV remote to turn your TV on and off.
Please let me know how you get on with this.
Virgin Media Forum Team
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