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Daniellet478
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Tivo recordings freezing

Hi

Not sure if anyone else has had the problem but my tivo recordings keep freezing, jumps then skips some of the programme out.

How do I resolve this?
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Re: Tivo recordings freezing

Hi there Daniellet478, 

 

I'd firstly like to welcome you to the forums and say that I'm really sorry to hear that your TiVo® recordings keep skipping and jumping. 

 

I've done some testing and can see that your TiVo® is currently showing as offline, could you please check if it was powered on at the time of my testing and let me know. 

 

Many thanks and apologies again 

 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: Tivo recordings freezing

Hi there Daniellet478, 

 

I've run some testing on the account this evening and can see some issues with the TiVo® which will require a technician to call out and investigate further. 

I've sent you a private message in order to get things moving with this, please look to the top left of this page where you'll see a red envelope icon, click on this and you'll see my message. 

 

Many thanks and apologies once more.

 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: Tivo recordings freezing

Hi Daniellet478, 

 

Just thought I'd check to see if you've been able to view my private message from Wednesday evening, as I've not had a reply. 

 

If' you'd like for me to arrange a technician then please let me know 

 

Many thanks

 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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