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sportsnaper
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Tivo recording freeze continuosly

In the last few months we have a problem with our Tivo recordings freezing,usually about 40 minutes into the programme (well - seems like it's always forty minutes)

Stopping the playback, or rewinding then playing again seems to fix it - but it's happening more and more often now - and becoming very annoying.

The other thing, is that recording seem to get marked for deletion (ie the egg timer symbol appears) much quicker than they used to - even when there's still 60 or 70% space avaiable - what's happening there??

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Forum Team
Forum Team
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Re: Tivo recording freeze continuosly

Hi sportsnaper

 

I'm really sorry to learn about the problems you're experiencing with the recordings on your TiVo box at the moment.

 

I've been able to locate your account and run some tests on the line from our end for you. We're detecting some issues and I'd like to arrange for a member of the team to come and take a closer look, if you're available? 

 

I've sent you information regarding this in a private message, which you can view by clicking the purple envelope on the top right of this page.

 

Apologies again for the inconvenience this is causing, we're looking forward to getting it sorted.

Craig


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Message 2 of 4
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Re: Tivo recording freeze continuosly

Hi sportsnaper

 

I'm really sorry to learn about the problems you're experiencing with the recordings on your TiVo box at the moment.

 

I've been able to locate your account and run some tests on the line from our end for you. We're detecting some issues and I'd like to arrange for a member of the team to come and take a closer look, if you're available? 

 

I've sent you information regarding this in a private message, which you can view by clicking the purple envelope on the top right of this page.

 

Apologies again for the inconvenience this is causing, we're looking forward to getting it sorted.

Craig


New around here? To find out more about the Community check out our Getting Started guide


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dlota
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Re: Tivo recording freeze continuosly

I am having the same issue and was wondering what the fix was

It's driving me and the wife crazy at the moment
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Re: Tivo recording freeze continuosly

Hi there dlota, 

I'm really sorry to hear that your TiVo® is causing you a bit of trouble with your TiVo® at the moment, and I'd also like to welcome you to the forums. 

I've done some testing on your TiVo® and can see that there are some issues with the signal levels which will cause this fault, so I'd like to arrange for a technician to call out and take a closer look at things for you. 

I'll send you a private message in order to get the ball rolling with this, please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message. 

Many thanks and apologies once again. 

Huw


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