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jactac77
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Tivo rebooting when pressing guide on remote ??

Our Tivo box is fully re-booting when we press the TV Guide button on the remote control.

This is a new box that we've only had for about 3 weeks, as our last one started doing the same thing.

When we first reported this to Virgin I was told to alter a few settings, but the same thing happened within an hour of coming off the phone, so when I rang back I spoke to someome who actually new what she was talking about (UK call center this time) and said that theres a number of Tivo box's in circulation that were indeed doing what had been happening to ours, hence her then arranging to send a new box, but now the new one is doing the same thing !!!

Surely this just cannot be a coincidence ?

Any ideas please !

Thanks.

 

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Forum Team
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Re: Tivo rebooting ??

Hello jactac77,

 

Thanks for posting on the community and I'm sorry to learn you've been having issues with your TiVo® box.

 

I have located your account and I can see a technician was booked so please let me know if you're still experiencing any problems.

 

Kind regards

Rose
Forum Team


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