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tomjackie
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Tivo probs.

Having probs with my Tivo box not recording programmes.Need someone to have a look at it.
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Re: Tivo probs.

Hi tomjackie

 

I'm so sorry to learn about the problems you've been experiencing with your TV service recently.

 

I've been able to locate your account to take a closer look at this and run some tests on the set top box, we're not detecting any errors and when looking in detail at the hard drive, we're not seeing any problems. 

 

I hope this means that the issue has resolved itself? If not, are you noticing these issues occur with certain shows or channels? 

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide



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Message 2 of 4
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Re: Tivo probs.

Hi tomjackie

 

I'm so sorry to learn about the problems you've been experiencing with your TV service recently.

 

I've been able to locate your account to take a closer look at this and run some tests on the set top box, we're not detecting any errors and when looking in detail at the hard drive, we're not seeing any problems. 

 

I hope this means that the issue has resolved itself? If not, are you noticing these issues occur with certain shows or channels? 

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


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tomjackie
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Re: Tivo probs.

Many thanks for your response to my wee problem with my Tivo box.It may have been an intermittent problem as it has now fixed itself. This is the first time I have had a problem with the Tivo box since it was installed.So many thanks for your check of my box much-appreciated keep up the good work. 

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Re: Tivo probs.

Hi tomjackie

 

Thanks for getting back to me, I'm glad to hear that it's now working as it should!

 

If you experience any issues or need any assistance with your services moving forward, you know where to find us!

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


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