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Seawolf
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Tivo playback constant freezing

Hi

Think that the hard disk on my tivo is on its way out. Constantly freezes during playback of recorded programs or following pausing of live TV. Live TV plays fine.

I'd there anything I can run this side - chkdsk equivalent or a defrag?

Thanks
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Message 2 of 20
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Re: Tivo playback constant freezing

Hi Seawolf,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your TiVo®.

 

I've run a diagnostic on your box and it looks like the hard drive is failing. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange a technician appointment for you.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


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Yardstick
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Message 3 of 20
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Re: Tivo playback constant freezing

I've posted in a similar thread - is there a way you can test my tivo box?


Josh_RW wrote:

Hi Seawolf,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your TiVo®.

 

I've run a diagnostic on your box and it looks like the hard drive is failing. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange a technician appointment for you.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


 

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Wintomato
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Message 4 of 20
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Re: Tivo playback constant freezing

Ditto. My box is freezing, doing the same. An engineer was on his way out but there was a misunderstanding about time slots. He said they don't repair, and i should just get a replacement. My box is 4 years old, and keeps freezing, and yesterday spent all day with the message "starting up"

Am going to try a reset but guessing that won't fix the overall issue.

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Re: Tivo playback constant freezing

Hi Wintomato,

 

Thanks for joining in!

 

I've checked out your TiVo® and there is definitely an issue with your hard drive. Unfortunately, rebooting won't fix this issue and the box will likely need to be replaced.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look at it.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: Tivo playback constant freezing

Hi Yardstick,

 

Thanks for posting!

 

I've located your account and I can see you've spoken with the team today. That's great! Let me know how your appointment goes and give me a shout if you need anything.

 

All the best Smiley Very Happy

 

Josh


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Yardstick
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Message 7 of 20
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Re: Tivo playback constant freezing

Thanks Josh. Initial checks have possibly identified a problem with one of the tuners. The hard drive seems OK. Engineer coming Saturday morning.
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pking1601
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Message 8 of 20
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Re: Tivo playback constant freezing

Sorry to butt in on this thread but it sounds like I have started to have exactly the same problem with my TiVo box. I have no issue with normal TV watching but if I try to watch a recorded program, the picture begins to break up/freeze and you just have to let it sort it self out, which it does eventually but this could take 20 secs or 3 mins etc. This happens at least once on every recorded program.

Can you see if there is a problem on my box.

Thanks

 

 

 

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Re: Tivo playback constant freezing

Hi Yardstick,

 

Glad to hear you've got a technician sorting it out for you.

 

Let me know how the appointment goes and give me a shout if you need anything.

 

All the best Smiley Very Happy

 

Josh


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Re: Tivo playback constant freezing

Hi pking1601,

 

Thanks for joining in!

 

Sorry to hear your Recordings are playing up too.

 

I can see similar issues with your TiVo® hard drive status. I've sent you a private message so we can arrange a technician for you.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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